Re:FTC Sues Amazon for Illegally Maintaining Monopoly Power
by jsight on Tuesday September 26, 2023 @03:22PM
(#37664542)
I guess I do that to some degree. Amazon is doing some bad things, but I have a difficult time seeing that without also seeing the good impacts that they've had.
I remember online retail before Amazon dominance. Return policies and return shipping was a real mess. Amazon actually greatly improved the customer service experience. It also changed some markets in ways that were undoubtedly pro-consumer.
It also has had a lot of negative impacts, as their model (including the free shipping concept) has made it practically impossible for small independent stores to compete in online sales.
Put another way, very few things are all bad or all good. A lot of internet commentary wants to magically keep the good and vaporize the bad, but it just doesn't work that way.
I remember online retail before Amazon dominance. Return policies and return shipping was a real mess. Amazon actually greatly improved the customer service experience. It also changed some markets in ways that were undoubtedly pro-consumer.
It also has had a lot of negative impacts, as their model (including the free shipping concept) has made it practically impossible for small independent stores to compete in online sales.
Put another way, very few things are all bad or all good. A lot of internet commentary wants to magically keep the good and vaporize the bad, but it just doesn't work that way.