Going further into Google’s mismanagement of their products, I used to be all in for anything Nest, even though we’re also part of the Apple cult. We bought everything: the thermostat, cameras, fire alarms, and Nest Secure: their security alarm system. They had a sale on Nest Secure and I thought that they were being aggressive on subscriber acquisition. I was extremely wrong. It was actually a scammy fire sale since they ended up cancelling the Nest Secure product line one month later. To add insult to injury, Google wouldn’t even refund me my money. I had to go through my credit card to return and repeatedly dispute the charge from Google’s Store (already returned / RMA’d the product since it was also defective).

Needless to say, we are no longer invested in anything Nest related including the hubs. We even cancelled our YouTube premium subscription because of this mess. Now, we are completely all in with Apple’s ecosystem. We will never trust Google again for anything beyond their free services.

To be fair, Google is slowly starting to realize their marketing and product management missteps given how they handled stadia. Still, we’re not coming back.