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A comment on My solopreneur story: zero to $45K/mo in 2 years. Parent comment

Re:My solopreneur story: zero to $45K/mo in 2 years by boplicity on Saturday September 23, 2023 @09:35PM (#37629339)
Reminds me of a very similar "support" experience I had just yesterday, with a well funded and relatively popular SaaS.

They have a problem with their css media queries that causes necessary navigation items to completely disappear as certain screen sizes, making the software unusable. Their answer, when I reported this, was to resize the browser window. The answer, I suspect, was from a low pay support worker.

Outsourcing support isn't easy, even if you do care about quality, and have a decent budget.

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Re:My solopreneur story: zero to $45K/mo in 2 years by unsupp0rted on Sunday September 24, 2023 @12:34AM (#37630157)
Have you tried clearing your web browser cache and resetting your cookies? Please log out and then back in again.

That should resolve the issue in at least 1 case out of 50, but if it does not please contact us again and resubmit your issue from scratch with a different agent working a different shift.

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