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Re:The Frustration Loop by tareqak on Friday September 22, 2023 @11:58PM (#37620482)
How would this work for something like Twitter/X when accounting for individuals serving the US government? Someone could be flagged as a troll on the backend for unrelated reasons, but now their experience in communicating with someone in government is delayed. I understand that a delay is not the same thing as a block, but I wonder if the damage to the user’s experience is sufficiently similar for a federal judge.
Re:The Frustration Loop by petre on Saturday September 23, 2023 @12:34AM (#37620600)
Don't use Twitter for government and don't be a troll, I guess? Twitter is a private system so they could make up any rules they like as long as it follows the legislation of the states they operate in. It's a bit less visible and less useful for communication now, since one needs an account to view a full thread.
Re:The Frustration Loop by petre on Saturday September 23, 2023 @12:52AM (#37620655)
Don't use Twitter for government comms I guess? It's a private system with its own rules. They can degrade the experience as much as they like if the system flags one as a troll, regardless of their being part of an organization.
Re:The Frustration Loop by tareqak on Saturday September 23, 2023 @04:09AM (#37621502)
Well, here is the thing: maybe a troll can use the idea that a comments on a government official's account is a public forum and demand that the third party remove the troll flag, or demand that the troll flag be ignored for government accounts.

> U.S. District Judge Naomi Reice Buchwald in Manhattan ruled on May 23 that comments on the president's account, and those of other government officials, were public forums and that blocking Twitter Inc TWTR.N users for their views violated their right to free speech under the First Amendment of the U.S. Constitution.

https://www.reuters.com/article/usa-trump-twitter-idINKBN1KV...

In the above case, the block was executed by the account holder who was a government official. Having the service provider flag a user as a troll and degrading their experience might be acceptable for comments on non-government accounts, but if a federal judge "flags" government accounts as public forums in a US court of law, then the service provider is now creating additional friction for a user participating in a public forum.

We have had political candidates and politicians like Alexandria Ocasio-Cortez doing AMAs on Reddit, so what I am describing is not a far-fetched hypothetical: https://old.reddit.com/r/SandersForPresident/comments/6ftvhu... .

Re:The Frustration Loop by pjc50 on Saturday September 23, 2023 @05:35AM (#37621819)
Surely the solution then is to block government officials from the platform. Bad for engagement but keeps your "no, really, this is a private forum" status.

(Rather like how lots of non-US banks block US nationals from having an account even if they're resident in the bank's country, because of the paperwork overhead)

Re:The Frustration Loop by bunabhucan on Saturday September 23, 2023 @09:26AM (#37623030)
It's really useful for fast moving emergent stuff like wildfires where there is patchy information from multiple sources (some people report smoke, some fire etc.)
Re:The Frustration Loop by petre on Saturday September 23, 2023 @05:06PM (#37627556)
You'd be probably slapped with a law banning exactly that, which I'm surprised if it doesn't already exist.

It's not the same thing as a bank in another country refusing to open an account to an average Joe because of too many hurdles involved with reporting your balance the the IRS.

Re:The Frustration Loop by petre on Saturday September 23, 2023 @08:05AM (#37622525)
It has come to my attention that govevnment use of social media creates a designated public forum.

However, the 2nd and 4th Circuit Courts of Appeals have ruled that "blocking individuals because of their political expression constitutes viewpoint discrimination". However, the troll is being blocked because of past ToS violations. The system could block their ability to comment on any thread. Then they'll need to create a new throwaway account, which limits their ability to comment on government threads until a certain karma level is reached. It's not "discrimination" but rather "safeguarding". They can challenge it in court if they like.

If you have users with the required karma level trolling, they'll be downvoted anyway, so just mute their posts or hide them under a collapsed flagged thread.

This is quite different than the Trump case removing users' comments from Twitter.

Re:The Frustration Loop by Thorrez on Saturday September 23, 2023 @01:51AM (#37620896)
Twitter/X bans people outright. Surely that's a bigger issue for communication than lag.
Re:The Frustration Loop by TeMPOraL on Saturday September 23, 2023 @03:06AM (#37621215)
It isn't. When you're banned, you know you're banned. Thus, you know you can't expect to use your account for communication anymore. When you're shadow-banned, you don't know you are shadow-banned, and will continue to attempt using your account for communication, and believe it's the other people who are just ignoring you.
Re:The Frustration Loop by Thorrez on Saturday September 23, 2023 @06:00PM (#37627938)
What type of shadow ban are you talking about? Are you talking about being unable to post (e.g. The Frustration Loop) or about other people being unable to see your posts? Then yes, I agree that's worse than being banned. But if we're talking about a 10-60s lag (as I mentioned in my comment and the previous posters were talking about), I say that's better than being banned, because communication can still take place.
Re:The Frustration Loop by TeMPOraL on Sunday September 24, 2023 @05:58AM (#37631654)
Right, my mistake. I was talking about both shadow-bans and error-bans/The Frustration Loop. The common thing here is that you're being gaslighted by the service.
Re:The Frustration Loop by AnthonyMouse on Saturday September 23, 2023 @01:55AM (#37620912)
Twitter has been doing things worse than that for years. They seem to even have different levels of shadow banning.

The practice is fundamentally malicious because innocent people get caught in it all the time. The two main problems both stem from the fact that they don't admit to doing it.

The first is that you're posting interesting things but nobody ever sees it because you're shadow banned, and then what you should really do is create a new account and start over, but you don't know why nobody ever sees it. "Maybe you just don't have much of a following yet." But you never will with that account. An innocent person is subjected to the penalty meant for a spammer -- and suffers longer for it because they have no reason to expect they're being punished when they haven't done anything wrong.

The second is that even if you figure it out, they still don't admit to doing it, the consequence of which is that there is no appeals process. So if you have an account with a significant following and then get shadow banned illegitimately, you're much more likely to notice this because your engagement falls off a cliff, but there is no process for undoing it other than to abandon your account and start over from scratch.

Re:The Frustration Loop by pxoe on Saturday September 23, 2023 @08:53AM (#37622828)
idk if some of those things are "shadowbanning" per se but more like limiting reach and promotion.

there's the confusion (unaware or intentional) between 'getting actually shadowbanned, as in, your posts actually do not appear to anyone else but you' and 'not getting free promo, free algo boost, free views from the platform, if it either doesn't choose to promote you, or chooses to not promote you' (these two are subtle but different as well). 'not getting the extra boost from a platform' - or just really 'having a piece of content fare for what it is, just by itself'. these kinds of mixups lead to kinda inane takes like 'i'm not getting as many views -> the platform has shadowbanned me', which are particularly weird to actually see, as a post, that is very much up and visible (and not "shadowbanned").

there's almost a vague sense of entitlement to getting views, getting an audience from a platform, in bulk and for free, and for whatever it may be. when a platform really just may choose to not extraneously promote something. or have a more sophisticated way by which some piece of content 'bubbles up', as it gets engagement and moves up in ranks of reach and virality. or it may downrank something, which still isn't a "shadowban". but lo and behold, "shadowbanning" now has its meaning so diluted, you'll just get talking heads throwing it around, and very visibly so - almost as if they're unencumbered by it and just saying a buzzy word.

Re:The Frustration Loop by AnthonyMouse on Saturday September 23, 2023 @12:30PM (#37624737)
That's what I mean by different levels of shadowbanning.

"Well, the algorithm just isn't promoting you, that's not the same thing."

The algorithm is sorting a feed containing millions of posts. There is no mathematical difference between a penalty and the removal of a bonus that similarly situated accounts get, they both cause your posts to be not seen by people who would otherwise have seen it. You can easily be blocked from 95% of your audience and still be able to find people in the last 5% who occasionally see your posts.

The thing that makes it a shadowban is that it's a hidden penalty applied to your account, regardless of what you subsequently post or how the people who do see it respond to it.

Re:The Frustration Loop by pxoe on Sunday September 24, 2023 @12:34AM (#37630156)
how is something that _isn't_ shadowbanning, somehow a "level" of "shadowbanning"?

no, a platform not promoting posts, and a platform hiding posts and making them not visible to anyone else at all, are not the same thing.

see, it's going as far with complaints about "shadowbanning" as to say "well maaaybe 5% might see it - But it's still a shadowban!" - that's the part that makes the complaints sound like bullshit that they are

Re:The Frustration Loop by AnthonyMouse on Sunday September 24, 2023 @01:28AM (#37630372)
> how is something that _isn't_ shadowbanning, somehow a "level" of "shadowbanning"?

How is it not shadowbanning? They're not showing your posts to people they would otherwise show your posts to because of an opaque penalty tag on your account. This can obviously be done to varying degrees ranging from not putting your posts in anyone else's feed, to not showing your replies even when viewing the post it's a direct reply to, to not notifying the person you replied to that they have a new reply because it was you who posted it.

These are all forms of shadowbanning. Meanwhile a given post might still be visible via some other means even when they're being applied.

> no, a platform not promoting posts, and a platform hiding posts and making them not visible to anyone else at all, are not the same thing.

This is some kind of pedantic reasoning where if you hide a post from very nearly everyone you want to call it something else because "very nearly everyone" and "everyone" theoretically isn't the same thing even if it's practically the same thing. It's like saying well, you know, technically we didn't remove you from the search results, we just put you on page 50384.

Re:The Frustration Loop by robertlagrant on Sunday September 24, 2023 @02:41AM (#37630697)
> see, it's going as far with complaints about "shadowbanning" as to say "well maaaybe 5% might see it - But it's still a shadowban!" - that's the part that makes the complaints sound like bullshit that they are

I've no dog in this fight, but this seems deliberately obtuse. You could call "traditional" shadowbanning "100% shadowbanning" and what you've just described "95% shadowbanning". They're extremely close.

Re:The Frustration Loop by thimkerbell on Saturday September 23, 2023 @12:57PM (#37625047)
The Twitter shadowbanning that I saw was that if I was one of 10 people who replied to a tweet, someone using another account would not see my reply among them.
Re:The Frustration Loop by TeMPOraL on Sunday September 24, 2023 @06:01AM (#37631673)
And of course with the way the service functions, plus the bloated UI, for the first couple hours they keep the plausible deniability of "eventual consistency".