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Re:Valve is a wonderful upstream contributor to Linux and th... by grumbel on Friday September 22, 2023 @12:40PM (#37614234)
> I never thought we'd see a no questions asked return policy for digital games and yet, with steam, it's a fairly simple process.

That was however not Valve's idea, but only came in response to EA Origin offering a return policy in 2013, Valve follow up in 2015 with their own.

One of the very rare cases where the competition was a little ahead for once.

Re:Valve is a wonderful upstream contributor to Linux and th... by TAForObvReasons on Friday September 22, 2023 @12:53PM (#37614416)
Valve's 2 hour refund option came in direct response to a 2014 lawsuit from the Australian Competition and Consumer Commission[1].

Rod Sims, head of ACCC at the time, asserted that Valve's original no-refund stance broke Australian law.

> Under Australian Consumer Law, everybody who buys a product or a service has a right to a refund if the product doesn’t work. They have a right to a refund, or a repair. Those rights are enshrined in Australian Law, and our allegation is that Valve sought to remove those consumer rights which is a breach of Australian Consumer Law

[1] https://gizmodo.com.au/2014/08/accc-commissioner-heres-why-w...

Re:Valve is a wonderful upstream contributor to Linux and th... by pbhjpbhj on Friday September 22, 2023 @12:54PM (#37614420)
UK Consumer Rights Act gives you two weeks for no fuss return of items bought remotely. IME, Steam do not adhere to the law here.
Re:Valve is a wonderful upstream contributor to Linux and th... by solardev on Friday September 22, 2023 @01:22PM (#37614829)
Digital items too?
Re:Valve is a wonderful upstream contributor to Linux and th... by angus-prune on Friday September 22, 2023 @01:44PM (#37615149)
No, GP is incorrect. Digital goods are treated differently under the act.
Re:Valve is a wonderful upstream contributor to Linux and th... by subtra3t on Friday September 22, 2023 @02:06PM (#37615456)
full form of GP?
Re:Valve is a wonderful upstream contributor to Linux and th... by fknorangesite on Friday September 22, 2023 @02:16PM (#37615608)
Grandparent [comment].
Re:Valve is a wonderful upstream contributor to Linux and th... by pbhjpbhj on Thursday September 28, 2023 @11:37PM (#37699009)
Last I looked they were specifically included. Can you maybe cite it as you're the opposing party.
Re:Valve is a wonderful upstream contributor to Linux and th... by angus-prune on Friday September 29, 2023 @07:40PM (#37711412)
This quote supports my position.

Digital goods are treated differently by the act to other goods(hence them being mentioned specifically in this section).

Purchasing non-digital goods online provides a greater right to return them even if they are not faulty. Digital goods, as your quoted section points out, can be returned if they are not of (objectively) satisfactory quality.

The two week mandatory, no-fuss return you mentioned originally only applies to non-digital goods/services bought remotely.

Re:Valve is a wonderful upstream contributor to Linux and th... by pbhjpbhj on Thursday September 28, 2023 @11:48PM (#37699063)