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A comment on Valve is a wonderful upstream contributor to Linux and the open-source community. Parent comment

Re:Valve is a wonderful upstream contributor to Linux and th... by ragestorm on Friday September 22, 2023 @11:14AM (#37613124)
The frequency of the returns probably plays a part. Anecdotally, I've returned a couple of games over the 2h limit and they have refunded, no questions asked.
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Re:Valve is a wonderful upstream contributor to Linux and th... by dspillett on Friday September 22, 2023 @11:29AM (#37613335)
Was that 2 hours since purchase, or 2 hours play time?

The current limits are 14 days since-purchase as long as you've played the game for less than 2 hours.

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Re:Valve is a wonderful upstream contributor to Linux and th... by ragestorm on Sunday September 24, 2023 @12:17PM (#37634425)
Hours played. Can’t remember the purchase timeframe. Could of been the difference.
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Re:Valve is a wonderful upstream contributor to Linux and th... by lolinder on Friday September 22, 2023 @11:23AM (#37613256)
My only experience with hitting the limit was also the only time I've ever tried to return a game. I'm sure it mostly depends on the service rep handling your claim and how many bogus returns they've seen so far that day.
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