Re:Tyranny of the Marginal User: why software gets worse, no...
by HeyLaughingBoy on Thursday September 14, 2023 @09:33PM
(#37517106)
Most relationships don't last forever; people come back to what they know worked before.
And if it succeeds in getting people to match, they definitely stop using it.
"Likely to stop using it" is the better outcome for them in terms of customer retention