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Re:Don't Use Discord as a Forum by Denote6737 on Thursday September 14, 2023 @01:31AM (#37505326)
Here is the thing. You may be seeing more people seeking help because they are repeating the same questions again. Where as before they found the thread with the answer.

To me this is the biggest drawback for discord over forums.

Re:Don't Use Discord as a Forum by Operyl on Thursday September 14, 2023 @02:09AM (#37505527)
From my experience it happens just as much on forums. Hell, just take a look at Stack Overflow! If someone is wanting to reanswer a question for the nth time, I have no problem with that, and the helpers in my community don't either. As another poster said, as well, sometimes "repeat questions" age out after a certain point, where a newer method is actually more appropriate than an older one anyway.
Re:Don't Use Discord as a Forum by hutzlibu on Thursday September 14, 2023 @02:30AM (#37505672)
"As another poster said, as well, sometimes "repeat questions" age out after a certain point, where a newer method is actually more appropriate than an older one anyway."

I rather like the approach of editing the original question/solution or posting the latest solution there as otherwise this just creates fragmention.

Re:Don't Use Discord as a Forum by skydhash on Thursday September 14, 2023 @08:16AM (#37507899)
> I rather like the approach of editing the original question/solution.

I believe we need the history, especially when dealing with legacy versions. The first thing I usually check is the date or contexts to infer it.

Re:Don't Use Discord as a Forum by naniwaduni on Thursday September 14, 2023 @10:38AM (#37509629)
That's somehow even worse than doing support on Discord, where at least there is a history and the (bad!) search or one of the regulars might remember something to find it.
Re:Don't Use Discord as a Forum by xigoi on Thursday September 14, 2023 @03:20AM (#37505959)
> If someone is wanting to reanswer a question for the nth time, I have no problem with that

But I do have a problem with having to ask a question that has already been answered a hundred times, instead of being able to search for the answer.

Re:Don't Use Discord as a Forum by petee on Thursday September 14, 2023 @07:15AM (#37507435)
This is a great point, especially since its a metric thats extremely difficult to track, if at all