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Re:Ask HN: How do people send system messages to (human) cli... by muzani on Wednesday September 13, 2023 @09:34PM (#37503857)
Everyone in Malaysia uses WhatsApp for things like this. It's not just a replacement for email, but also calls and letters.

SMS is the other option, and it's slightly more reliable than email, which is why govs opt for it.

Different countries have different dominant messaging apps though.

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