Deep dive into the UK air traffic control meltdown

Re:Deep dive into the UK air traffic control meltdown by blibble on Monday September 11, 2023 @12:07PM (#37469334)

I wouldn't expect level 1 and level 2 to be able to diagnose a problem like this

level 3 (devs) should have been brought in much quicker though

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Re:Deep dive into the UK air traffic control meltdown by P-Nuts on Monday September 11, 2023 @01:34PM (#37470660)

You don’t need a complete diagnosis if you can spit out enough debug info that says, “oops shat the bed while working with this flight plan”, then the support people can remove the one that’s causing you to fail, restart the system, and tell ATC to route that one manually.

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Re:Deep dive into the UK air traffic control meltdown by toyg on Monday September 11, 2023 @04:01PM (#37472843)

Having worked in tech support: level 3 (Devs) should have described their source code structure to level 2, and let them access it when they needed it.

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