"should have just talked to the damn floor workers. "

You're all over the place trying to avoid my question. We're talking about product consumers. Mismanagement is an aberration in a long reversion to the mean of the product's specs that people want. What car would black Henry Ford make? What kind of induction motor would hispanic Tesla make? Keep cherry-picking references, though. Isn't there a crisis in the replication of journal articles anyway??