Re:Uber CEO’s time moonlighting as a driver sparked all-hand...
by spoonjim on Saturday September 09, 2023 @12:00AM
(#37442171)
The problem is that these companies are so large that they can only handle customer service with automated error-prone systems, but are also so large that if you get blackballed by them you are in a real jam because they’re the only vendor in their market.
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Re:Uber CEO’s time moonlighting as a driver sparked all-hand...
by bmitc on Saturday September 09, 2023 @12:21AM
(#37442259)
Those are their problems, though, not ours. These corporations have become incredibly adept at making their problems their customers' and others' problems.
They have even been farming out R&D and testing to customers and unwitting participants, such as the self-driving car companies and even Apple with features like their fall detection flooding 911 call centers with false positives.