What are customers going to do? Go get it themselves? Clearly not. The potential loss of someone's property they use to deliver isn't worth it, as the article mentions. It also mentions laws enacted to support the delivery workers.

> Two Brazilian cities and one state are discussing bills to allow drivers to refuse deliveries at the door — three cities have already approved them.

Kick out delivery apps who don't adhere to the law, simple as that. Important to remember that these workers are humans; remember the human.