Re:Amazon insisted I report my missing package to the police
by namirez on Thursday August 31, 2023 @12:31PM
(#37339843)
Effective because so few do it. Itβs just not scalable.
Re:Amazon insisted I report my missing package to the police
by CamperBob2 on Thursday August 31, 2023 @02:43PM
(#37341901)
When you publicly proclaim yourself the "World's Supermarket," scalability arguments fall flat. If you conduct twelve figures' worth of business per annum, you can afford to answer your phone.
Re:Amazon insisted I report my missing package to the police
by omniglottal on Friday September 01, 2023 @01:29PM
(#37353808)
You can also afford yo noy answer your phone. This is the problem.
This approach is incredibly effective, and will almost certainly guarantee one of the infamous "question mark" emails gets sent out. There's a whole process built around question mark emails that drags in a bunch of senior staff to ensure things get resolved.
You can read about it here: https://www.inc.com/business-insider/amazon-founder-ceo-jeff...
I've been on the receiving end of an ajassy question mark email once. That was an interesting way to spend a few days. The customer was complaining about slow uploads to the aws service I worked on. All I had to go from was their country, via some guesswork. They did at least mention which region it was they were having issues with.
It took a bit of effort but I was able to prove from service logs, to a reasonable degree, that the problem was with their ISP. All I had to go from was what country they were in, didn't know their ISP, which added to the fun.