Impossible to cancel AWS – must pay them forever for zombie services?

Re:Impossible to cancel AWS – must pay them forever for zomb... by liveoneggs on Thursday August 24, 2023 @09:44PM (#37256882)

In the parent org account go to https://us-east-1.console.aws.amazon.com/organizations/v2/ho... and you can delete the child account and you should just be on the hook for the 90 days closure period. I think you can also just disassociate (revoke the invitation or similar) the account from the same place.

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Re:Impossible to cancel AWS – must pay them forever for zomb... by v3rt3x on Friday August 25, 2023 @09:11AM (#37261298)

Unfortunately, the guy who actually ran this account fat fingered one of the addresses ([email protected] instead of [email protected]) - so there is no way to access the account, put in a credit card, and disassociate it.

I asked them what the process would be if myself or one of these former employees had died - and was given the run-around. Every single thing they told me to do did not work and just exposed another exception.

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Re:Impossible to cancel AWS – must pay them forever for zomb... by KomoD on Friday August 25, 2023 @09:28AM (#37261486)

If the typo'd tld was actually .cm then you could cough up the $80 to register that domain.

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Re:Impossible to cancel AWS – must pay them forever for zomb... by v3rt3x on Friday August 25, 2023 @10:06AM (#37261896)

Proving my point at the absurdity of this all... No service should be that complicated to shut down that such extreme measures should be required.

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Re:Impossible to cancel AWS – must pay them forever for zomb... by KomoD on Friday August 25, 2023 @10:52AM (#37262385)

Yep but not sure you have much choice... Unless you can somehow reach higher level support

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Re:Impossible to cancel AWS – must pay them forever for zomb... by liveoneggs on Friday August 25, 2023 @09:42AM (#37261636)

Can you log into the child account directly?

There are multiple contacts in amazon -- Billing, Operations, and Security. If you have access to the Billing email you should use that for contacting them.

Otherwise it looks like a credit card dispute might trigger a cancellation or similar but I don't know for sure.

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