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A comment on No app, no entry: How the digital world is failing the non tech-savvy. Parent comment

Re:No app, no entry: How the digital world is failing the no... by tharmas on Thursday August 24, 2023 @12:37PM (#37251016)
Its a service. The service should be designed to fit the customer, not the other way around. Clearly, the people who designed the system have the same design philosophy as you. That is the problem.
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Re:No app, no entry: How the digital world is failing the no... by scarface_74 on Thursday August 24, 2023 @12:40PM (#37251070)
> Its a service. The service should be designed to fit the customer

Every business chooses which customer it is trying to fit and which customer not to fit.

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