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A comment on No app, no entry: How the digital world is failing the non tech-savvy. Parent comment

Re:No app, no entry: How the digital world is failing the no... by chii on Thursday August 24, 2023 @10:52AM (#37249454)
They still have the same customer service staff, but they're now just scanning your QR code instead of taking cash.

And security staff and queue management is always going to be needed if the place is large and crowded.

[ Parent | on HN ]
Re:No app, no entry: How the digital world is failing the no... by throwawaysleep on Thursday August 24, 2023 @10:59AM (#37249577)
The time it takes a scan a code is a lot less than ringing up a transaction.
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Re:No app, no entry: How the digital world is failing the no... by singleshot_ on Thursday August 24, 2023 @11:31AM (#37250000)
Yes, but the time it takes the visitor to get a QR code is a lot more than ringing up a transaction. The museum has offloaded work on the visitor and this is not acceptable. The visitor, after all, is the one paying the bill.
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Re:No app, no entry: How the digital world is failing the no... by rbanffy on Thursday August 24, 2023 @01:31PM (#37251945)
Before that the phone system offloaded work to their subscribers, who now needed to listen to and understand the various tones (dial, ringing, busy) and remember phone numbers.
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Re:No app, no entry: How the digital world is failing the no... by rolph on Thursday August 24, 2023 @11:27AM (#37249945)
when everything is perfect first time maybe.
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