Why KPIs are destroying businesses

Re:Why KPIs are destroying businesses by oq_pmg on Tuesday August 22, 2023 @11:52AM (#37224509)

Interesting. I did the same within just my team. We used Confluence to publish those, describing accomplishments of every IC. This initiative was started to appreciate the work of the team, so I still was concerned if anyone were reading those reports apart from my team, but I never had a question from the Steering Committee "what all of these peeps doing there?" since I started.

Question: what the format you have used (number of words)? Kind of a release notes? Was anyone actually reading those?

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Re:Why KPIs are destroying businesses by hliyan on Tuesday August 22, 2023 @10:40PM (#37231272)

E.g.

"Agents can now see their up-to-date balance on the app (previously they had to wait for the weekly email). Here's a screenshot. Here's a direct link to the QA environment so you can try it out yourself."

That's usually it for a given feature.

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