Re:Why KPIs are destroying businesses
by the_snooze on Tuesday August 22, 2023 @09:30AM
(#37222438)
>You can theoretically avoid it with enough trust
I think it ultimately comes down to human values. What's important to the founders and the team? Do they have a clear articulation of those values? KPIs are useful if they're grounded in values that the organization absolutely won't compromise on; KPIs should be a means to an end, not the end themselves.
Whether those values are "we want to make the most money" or "we want to make customers happy" or "we want a sustainable lifestyle for our team," KPIs will only help you pursue them, not define or prioritize them.
I think it ultimately comes down to human values. What's important to the founders and the team? Do they have a clear articulation of those values? KPIs are useful if they're grounded in values that the organization absolutely won't compromise on; KPIs should be a means to an end, not the end themselves.
Whether those values are "we want to make the most money" or "we want to make customers happy" or "we want a sustainable lifestyle for our team," KPIs will only help you pursue them, not define or prioritize them.