Re:Why KPIs are destroying businesses
by bluGill on Tuesday August 22, 2023 @09:10AM
(#37222203)
KPI should do that. However it is very hard to measure the useful things in advance. The real measure is the bottom line after the product is released until it stops production. If you have an apprentice plumber cleaning out clogged drains it is easy as you work for a couple hours and then you get a check a month later. (this is a reasonable example of something easy to measure, but I doubt any plumbing company ever operated this way). However a lot of software is on a very long release cycle with hundreds of other developers. Even if you are Google and deploy to production often it can still be a long time before you start work on some feature and it is actually useful to customers, and then you are constantly enhancing things for the next version so that is even more noise making it hard to measure what has a useful impact.
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Measuring is not difficult, unless you are attempting to measure something immeasurable. The appropriate sequence would be as follows:
1. Determine whether there is supporting data for the proposed change. 2. If no data is available, implement tracking to establish a reference point. 3. Measure the reference point and ascertain what could lead to success. 4. Implement the change. 5. Review the new data and compare it against past values.
Sure, but the feedback loops for what I want to measure are 10 years long. You can go from fresh out of school to senior engineer in that time if we can measure your contributions faster than 10 years.