Re:80% of bosses say they regret earlier return-to-office plans
by mattw2121 on Friday August 11, 2023 @07:36PM
(#37095328)
One point to remember is that during the pandemic, customers were much more sympathetic to everyone. The overall quality of customer service has gone done since the pandemic (even in companies that returned to office) and we, the customer, are forgiving of that. Pre-pandemic, we were not nearly as forgiving.
Re:80% of bosses say they regret earlier return-to-office plans
by Natsu on Saturday August 12, 2023 @02:16AM
(#37097511)
That doesn't seem to have regressed much, though. I do feel like people are more forgiving of home office interruptions since they became more common, but I don't think it makes that much difference. At the end of the day they still need their stuff fixed quickly and want good advice. And at least the current management believes in human capital and keeps good people for a long time, so people generally get that and turnover is rather low.
Re:80% of bosses say they regret earlier return-to-office plans
by datavirtue on Saturday August 12, 2023 @12:14PM
(#37101666)
Yeah, thankfully they weren't trying to play Jack Welch by renting from themselves or some other distracting financial "strategy" involving your office space.
In our case, we do have good, long-standing metrics: we measure how happy our customers say they are with our service. Since the whole point is to have happy, repeat customers and they have no reason to lie about being happy, we can trust this. That went up significantly and sustained itself during the pandemic.
While my employer did initially want to bring people back to the office, they relented after the push back and have been relatively soft and flexible about this, actually opening up a dialog to talk to everyone about what they need and want.
It doesn't hurt that they're looking at some significant cost savings by significantly downsizing our office footprint.