Re:SanDisk’s silence deafens as high-profile users say Extre...
by rincebrain on Friday August 11, 2023 @01:06PM
(#37091022)
Personally, I swore off Samsung SSDs after enjoying them for a while when I suddenly had two of them fail in a month after varying lengths of use.
It wasn't the failure that made me swear them off - failures happen, seven different layers of backups and all that fun, it was that I tried to RMA them, spent an entire day trying to do it, and literally could not find a way to do it.
Their web site was broken in every browser I tried with entirely vanilla no extensions anything, and I found reports of that being true going back years, and told me to try calling them.
Twice their phone tree eventually hung up on me, the third time I got a human who seemed incapable of understanding I could be calling about anything but a phone.
At the point where your warranty coverage is useless, the value proposition you offer changes.
It wasn't the failure that made me swear them off - failures happen, seven different layers of backups and all that fun, it was that I tried to RMA them, spent an entire day trying to do it, and literally could not find a way to do it.
Their web site was broken in every browser I tried with entirely vanilla no extensions anything, and I found reports of that being true going back years, and told me to try calling them.
Twice their phone tree eventually hung up on me, the third time I got a human who seemed incapable of understanding I could be calling about anything but a phone.
At the point where your warranty coverage is useless, the value proposition you offer changes.