Dismissing all claims on the face value of some is also in error. The simple fact that there are so many of these claims, and also given the exact repercussions of those who were in (ToS) error, are enough to recognize a statistically strong weight toward the "do not trust" response which blanket dismissal and acceptance of partial ignorance cannot overcome. The extent to which hidden forces (i.e., "sockpuppets") quash this dialogue further suggests that we're only seeing the tip of this customer-antagonistic iceberg.