Re:Ask HN: Why is everything sucking now?
by jerojero on Wednesday August 09, 2023 @12:37AM
(#37058760)
Yes. There's a limit to how much people will take but usually people are wiling to put up with a lot.
One example is my ISP, they have an awful customer service portal... but honestly? It's rare when I see any service that has a good customer service portal. I have worked developing software for smaller companies, precisely this kind of software. Our stack was totally bloated and it was really annoying to work with. But there's certain... expectations? You need to justify the dev time.
You are 100% correct. Family members look at me like I'm growing a 2nd face on my ass when I complain about how some utilities/phone companies/storage units have messed up HTML and you end up resetting your password every time you pay a bill with them. That's just the way it is, they say, you can just reset and get on with it.
I do think there's a limit to "just moving on". If enough annoyances and special cases build up, then there's no way to intuit what to do next. You're trapped in a forest of rote-memorized single purpose solutions and your brain just gets full.