It would be nice, once the investigation is concluded, if you guys posted the findings on the cloudflare blog. Otherwise it would just feel like a "your call is very important to us, please hold" kind of situation.

I think this is fair! I can promise a public blog update in the next 90 days that includes a progress update on the work we're doing now to reduce real humans being blocked and announcing the feedback form users can click on to easily let us know when there's a problem.