Google has the money to hire customer service representatives for customers to call when they have a problem, but they don't do so, because it's not a priority for them. It's the same with Microsoft and security.

Yes, and Google rightly gets criticized for it. Microsoft is getting the same treatment for being equally shitty.

Right, and how is this helping?

Yes, Google gets criticized for not having any customer service. So... what? Has this affected Google's profitability one iota? No.

Same with MS.

I don't understand your objective in this conversation. Are you trying to argue it's okay that Microsoft is incompetent, because Google also has bad customer service? Or that we shouldn't criticize Microsoft's awful security practices because it's "not their priority"?