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Re:IRS Launches Paperless Processing Initiative by lotsofpulp on Wednesday August 02, 2023 @04:47PM (#36977172)
Maybe they just got funding for email?

I think it is intentional that governments, especially bigger ones like state and federal, make on the record communication with them more difficult. I have called government offices many times only to receive a message that says “call back the next business day”..at 10AM. No way to submit an email, or even a simple call back function.

No, you have to spend hours of your time trying to reach them, and the only way this makes sense is if they want to make some people give up.

The only advice for this is to contact a politician and hope they take up your personal cause. Basically, what you would expect in a poor, developing country, except there, at least it is known how much you need to bribe someone to get service.

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