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A comment on Apple stole $100s from me, Customer Service says there's nothing they can do. Parent comment

Re:Apple stole $100s from me, Customer Service says there's ... by lesuorac on Wednesday August 02, 2023 @03:30PM (#36975936)
Even if you go to arbitration Apple will still need to justify their actions to the arbitrator.

Literally smalls claims / arbitration works.

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Re:Apple stole $100s from me, Customer Service says there's ... by brewdad on Wednesday August 02, 2023 @05:41PM (#36978006)
Except Apple is paying the arbitrator, so they are inclined to give them the benefit of any doubt. Not saying you can't win in arb, but it's an uphill battle.
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Re:Apple stole $100s from me, Customer Service says there's ... by lesuorac on Thursday August 03, 2023 @07:41AM (#36984398)
Apple is paying the arbitrator because it's a requirement of arbitration.

Apple is happy to do this because even when the arbitrator decides they're in the wrong it'll 1) be much faster than court 2) be much less than a jury awards. There are pretty much 2 arbitrators in the US and so they can afford to lose a single client.

Its only uphill if you have an actually bad argument such as _just_ the statement "they broke our TOS.".

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