Re:Paypal Does it Again
by ubernostrum on Tuesday March 13, 2012 @05:08AM
(#3697600)
PayPal is the incumbent.
Exactly my point. If we use the government to protect ourselves from PayPal, we have to be careful not to kill WePay, Stripe, Dwolla, Gumroad, etc. in the process.
Be careful what you wish for. Congressional action forcing PayPal, Google, et. al to provide better customer service sounds great for consumers, but unless the legislation is very narrowly focused, it will just end up being another piece of regulation that protects incumbents and punishes newcomers (e.g. by imposing an untenable customer support burden on bootstrapping companies).