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Re:Stripe Account CLOSED for no reason and with no explanation by lindig on Wednesday August 02, 2023 @09:44AM (#36970807)
What does your business do? Stripe might not have listed your business model explicitly but could still prefer to not have you as a customer if it is an edge case.
Re:Stripe Account CLOSED for no reason and with no explanation by Dalla_ on Wednesday August 02, 2023 @10:06AM (#36971088)
We have a traditional SaaS business model. We aren't an edge case with a complex structure. We looked up their Restricted Businesses List and we are clean.
Re:Stripe Account CLOSED for no reason and with no explanation by piva00 on Wednesday August 02, 2023 @12:20PM (#36973015)
You have a SaaS that promises:

> Capture every crypto opportunity with a bot.

> Helping you towards a profitable crypto journey with the power of AI.

Which are not signs of a "traditional SaaS business model", yes, it is a service but you are leaving out the context of your service: cryptocurrencies. Which is enough to probably trigger some alarms inside Stripe, I've worked in fintech before and it's much better for the company to be risk-averse and blocking first, asking later than the opposite.

Given this context you should get in touch with Stripe and somehow explain how your business model isn't a risk to Stripe, unfortunately you are working in a domain with a lot of scams, and other fraudulent activities. You might not be doing it but Stripe has no way to know that, and won't be investing man-hours of cost trying to investigate your whole company to see if you aren't being sneaky and defrauding people with a seemingly legitimate business.

Edit: In fintech I worked on fraud detection, analysis, reporting and tooling for fraud agents to run their investigations, another red flag that a fraud agent would encounter when investigating your company is that the company is registered in Estonia, my best guess would be through the e-Residency scheme that allows for online business registering.

Neither of the co-founders (you included) seems to be from Estonia, or residents in Estonia. If I were a fraud agent looking at this case I'd flag it for further review based on all of these factors: company working in an industry primed with scams and frauds, using the e-Residency scheme from Estonia, while neither founders appears to be citizens or residents of Estonia. At the company I worked for (pretty big fintech in the EU) this would be put under a "manual review" and immediately block further transactions until the fraud review was done.

Re:Stripe Account CLOSED for no reason and with no explanation by jacknews on Wednesday August 02, 2023 @09:51AM (#36970906)
IMHO payment processing is an 'essential service', and processors should be required to provide service to any lawful customer, regardless of their preferences.
Re:Stripe Account CLOSED for no reason and with no explanation by pulse7 on Wednesday August 02, 2023 @10:06AM (#36971090)
Maybe they are doing some shady crypto stuff... (Maybe they participate in selling "numbers with certain properties" which are called Bitcoins, but are just numbers in reality...)
Re:Stripe Account CLOSED for no reason and with no explanation by jacknews on Wednesday August 02, 2023 @10:22AM (#36971307)
is it legal?

Not to get into that debate, but your bank account is just numbers too.

Re:Stripe Account CLOSED for no reason and with no explanation by pulse7 on Wednesday August 02, 2023 @10:26AM (#36971346)
It may be illegal in some jurisdictions and the payment provider may decide to not deal with it because of legal risk...
Re:Stripe Account CLOSED for no reason and with no explanation by jacknews on Wednesday August 02, 2023 @10:31AM (#36971416)
That's my point, the provider should not be making that decision. Either it's legal or not, and if it is they should be required to provide service.
Re:Stripe Account CLOSED for no reason and with no explanation by pulse7 on Wednesday August 02, 2023 @10:56AM (#36971763)
Things are not always black and white. Some things are "highly likely legal", other things are "highly likely illegal"...