There’s some level of gaslighting going on here. It’s is possible for stripe to want to serve SMBs and also not have the resources to provide the necessary support an SMB needs when their account is in trouble in a timely manner. I’ve worked with larger startups that process on stripe, and stripe makes account execs available for most issues, and provides very good troubleshooting and advice that would be invaluable to SMBs like OP. Not claiming OPs business is in good standing, but to say that the issues mostly lie with the businesses is being a bit dishonest? I have seen many cases here on HN where after a post hits the front page, some C level or another well known stripe employee shows up and resolves the issue, proving that the customer was right in complaining.

Do you believe they’d be able to get their issue resolved without hitting the front page, whether stripe wants their transaction fees or not?