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A comment on Intro to Social Hacking: How we lowered our cancellation rate by 90%. Parent comment

Re:Intro to Social Hacking: How we lowered our cancellation ... by LeandroLovisolo on Monday March 12, 2012 @10:24PM (#3696710)
Link for the lazy: http://kraut.hciresearch.org/content/books
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Re:Intro to Social Hacking: How we lowered our cancellation ... by jgarmon on Tuesday March 13, 2012 @10:14AM (#3698500)
Supplementary material: the Onlinesmanship WIki http://onlinemanship.wikia.com/wiki/Onlinemanship

Curated by Theresa Neilsen Hayden, who at one time modded comments at BoingBoing. As a former forum mod myself, I can attest that there are LOTs of great crowd-hacking insights here.

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