The day Bill Gates called me rude — and other lessons in user experience

Re:The day Bill Gates called me rude — and other lessons in ... by MattRogish on Monday March 12, 2012 @06:14PM (#3695920)

As a developer, I totally agree that we're often quick to reduce things down to a bland set of repeatable elements. I think Google's recent re-design (mail, groups, etc.) is just terrible and it feels like some engineer got their way ("Make every button use the same CSS class so we can keep it DRY!").

A healthy tension between Design and Engineering seems to be the best - sometimes the best UX isn't the most efficient and engineers need to get pushback on that.

Similarly, sometimes the "coolest" UX isn't technically reasonable, and the Designer needs to come back with something else.

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Re:The day Bill Gates called me rude — and other lessons in ... by mattmanser on Monday March 12, 2012 @06:52PM (#3696092)

Interesting to see someone else's perspective. I felt the opposite, the designers won out to the detriment of the UX in several parts of the redesign.

The buttons, for example, seem completely arbitrarily placed and inconsistent. Check out the difference between compose or replying to an email. Or creating a calendar entry or the full page editing calendar screen (and the two are the 'opposite' way round, it's totally fubar). It seems to be according to some sort of an attempt at 'page balance' that got abandoned in more complex elements to my admittedly untrained eye.

A red button seems to be intended to be the primary action on a page but again each part of the system is totally erratic on whether this convention is followed or not. Add a calendar event? No. Edit a calendar event? Yes. Reply to an email? No. Compose a new email? Yes.

Why do three little dots appear next to the check boxes when you hover over an email? How does that help at all? It just seems to distract my eye and doesn't actually help me distinguish whether I'm about to check the right email at all, the usual reason for hover styles. It's just pointlessly pretty that's turned into distracting.

The more I use it, the more confused I am exactly how the hell it got signed off. Bizarre.

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Re:The day Bill Gates called me rude — and other lessons in ... by EwanToo on Tuesday March 13, 2012 @05:49AM (#3697682)

It's an extremely poor redesign, there's dozens of examples that could be picked apart, like the way that when you're reading an email in your Inbox, the "spam" and "delete" icons are icons, but when you read an email in your Spam folder, they're replaced with text descriptions of "Not Spam" and "Delete Forever".

The change between the 2 concepts should surely have told someone that the icons simply didn't work on their own - nobody knows what the "spam" icon means without a text popup when you hover over it.

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Re:The day Bill Gates called me rude — and other lessons in ... by tikhonj on Monday March 12, 2012 @07:29PM (#3696206)

I think the dots actually appear to show you that the message is draggable. They're like a handle on the email. Now, the dragging feature is rather useless as far as I can tell, but the dots do make sense in that context.

That said, I personally like most of the new Gmail quite a bit more. It's probably because I get everything done with keyboard shortcuts anyhow and so care more about how it looks that how the buttons actually behave :P.

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Re:The day Bill Gates called me rude — and other lessons in ... by calvin on Monday March 12, 2012 @08:42PM (#3696430)

The designers I've worked with on web applications are often the biggest advocates of a good UX.

I have no insight into Google's process, but I'm curious if others run into cases where designers have limited sensitivity to UX (and ignore feedback about it)?

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Re:The day Bill Gates called me rude — and other lessons in ... by MattRogish on Monday March 12, 2012 @10:37PM (#3696740)

I dunno who did it, but I agree - it boggles my mind that such a terrible UX got approved.

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Re:The day Bill Gates called me rude — and other lessons in ... by Hurdy on Tuesday March 13, 2012 @08:06AM (#3698013)

The dots are the "grippy". You can use them to e.g. drag the mail over a label to move it there. In the old design they were always there, but now they are only showed on hover to remove "clutter".

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Re:The day Bill Gates called me rude — and other lessons in ... by stcredzero on Monday March 12, 2012 @09:14PM (#3696523)

("Make every button use the same CSS class so we can keep it DRY!")

Maybe DRY should also stand for "Don't Reduce Yourself." (As in avoid excess reductionism.) Not only should every significant idea only be expressed no more than once, every significant idea also needs to be clearly expressed at least once -- and not expressed as an oversimplified caricature.

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