Re:We Finally Know Why the TSA Is Cracking Down on Clear at ...
by balls187 on Sunday July 30, 2023 @09:16PM
(#36937837)
From a quick websearch [1], it shows that the airport with the longest wait time on average was 26 minutes (STL) for a TSA checkpoint.
What should that target number be?
Also, how many people who arrive within the recommended window (2 hours before departure time for domestic, 3 hours for international) miss their flight due to security checkpoint delays, and how many people over all miss their flight due to security delays.
The purpose of the onboarding process (of which TSA checkpoints is one portion) is to maximize passenger safety, not minimize frustration. How much should US tax payers be expected to pay for better customer service?
What should that target number be?
Also, how many people who arrive within the recommended window (2 hours before departure time for domestic, 3 hours for international) miss their flight due to security checkpoint delays, and how many people over all miss their flight due to security delays.
The purpose of the onboarding process (of which TSA checkpoints is one portion) is to maximize passenger safety, not minimize frustration. How much should US tax payers be expected to pay for better customer service?
[1]: https://usebounce.com/blog/airport-wait-times-2023