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A comment on I feel hopeless, rejected, and a burden on society-one week of empathy training. Parent comment

Re:I feel hopeless, rejected, and a burden on society-one we... by astura on Sunday July 30, 2023 @01:02PM (#36933304)
Typically people with speech or hearing difficulties typically use TTY relay services.

https://www.nad.org/resources/technology/telephone-and-relay...

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Re:I feel hopeless, rejected, and a burden on society-one we... by danw1979 on Sunday July 30, 2023 @03:11PM (#36934824)
Exactly this.

I remember regularly taking text-to-speech calls from a non-speaking Mac customer when I worked on tech support at an ISP back in 1998. Must have reconfigured MacPPP a dozen times before we finally got him up and running. He had the patience of a saint…

In the UK Ofcom require telcos to provide such services to their customers. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice...

This is absolutely the right solution to the problem, instead of insisting that every single organisation have such an in-house service.

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