Indifference at an individual level is not necessarily a problem. Nor is exercising individual judgment.

However, as a matter of public policy, our current treatment of veterans, to put it bluntly, sucks. The VA is underfunded and overworked, and many vets do not get the kind of support they need and deserve after risking their lives. The only reason the government can get away with that is that there is no political pressure to fix it.