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A comment on So you want to build your own open source chatbot. Parent comment

Re:So you want to build your own open source chatbot by lancesells on Saturday July 29, 2023 @02:36PM (#36923138)
> add to it a small company with a small team of support staff and it turns into an unfair battle

Totally agree and I feel for any any support staff, small or large, as it is unfair. I guess my point is insanely large, highly profitable organizations probably have a UX problem along with a much larger greed problem. No one should be stuck chatbotting or having non-existent support if they are a paying customer with Google.

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Re:So you want to build your own open source chatbot by gostsamo on Sunday July 30, 2023 @08:05AM (#36930331)
The world is not big organizations only and ai chatbots are not substitute for proper tech support. Chatbots are the self help lane enabling the tech support to concentrate on the tickets about real issues.
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