Re:So you want to build your own open source chatbot
by rolisz on Saturday July 29, 2023 @06:52AM
(#36918916)
For what it's worth, LLM powered chatbots are quite different from the chatbots that were popular 5 years ago and often feel much more natural.
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Re:So you want to build your own open source chatbot
by mnd999 on Saturday July 29, 2023 @07:11AM
(#36919048)
Still universally useless though.
Re:So you want to build your own open source chatbot
by progbits on Saturday July 29, 2023 @11:13AM
(#36921054)
The problem is they are unlikely to let the bot really do anything I can't already do on the website - ask for refund, correct payment etc. Otherwise it would be easy to trick the bot and abuse it.
Without human you just get a powerless regurgitation of FAQ and links that can't help in situations they didn't anticipate.
Re:So you want to build your own open source chatbot
by pixl97 on Saturday July 29, 2023 @11:33AM
(#36921255)
The bot can get the ticket setup to the point the human takes over.
In support calls the confused user rarely has all the information they need to present to the person solving/finalizing the transaction and a bot can help reduce the human time needed.