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A comment on Fly.io Postgres cluster down for 3 days, no word from them about it. Parent comment

Re:Fly.io Postgres cluster down for 3 days, no word from the... by throwawaaarrgh on Friday July 21, 2023 @01:03PM (#36816412)
Dude. I don't sit at home refreshing status pages. Send me an e-mail.

That's how other [useful] providers notify their customers that one of their hosts went down unexpectedly. Linode will send me 6 emails when they need to reboot something. Even Oracle sends me notices about network blips. I believe I've gotten one from AWS, but I also know sometimes their gear gets stuck in a bad state and I didn't get a notification, which was super annoying because it took forever to figure out it was AWS's faulty state.

[ Parent | on HN ]
Re:Fly.io Postgres cluster down for 3 days, no word from the... by CameronNemo on Saturday July 22, 2023 @10:14PM (#36831966)
How do you know emails weren't set in addition to the status page changes?
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Re:Fly.io Postgres cluster down for 3 days, no word from the... by throwawaaarrgh on Sunday July 23, 2023 @03:20PM (#36838724)
The whole point of this HN thread is customers weren't getting regular updates. If they had they wouldn't be on a random community forum trying to get support's attention.
[ Parent | on HN ]