Re:Launch HN: Grai (YC S22) – Open-Source Data Observability...
by sanderjd on Tuesday July 18, 2023 @09:00AM
(#36771459)
Don't its customers get the benefit of being able to self-host and modify for their own internal use? Seems like a big benefit to me...
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Re:Launch HN: Grai (YC S22) – Open-Source Data Observability...
by jedberg on Tuesday July 18, 2023 @01:05PM
(#36775780)
My point is if it's a commercial entity, I'd rather pay them to make the modifications and then maintain it than pay my own engineers to do it.
Re:Launch HN: Grai (YC S22) – Open-Source Data Observability...
by sanderjd on Tuesday July 18, 2023 @04:19PM
(#36778534)
Yes, but if I want to make larger modifications than would make sense for the core project, I'd like to have the ability to self host my modified version (and ideally have a support contract as well, if they're into that).
So you asked what the point of doing this is for them, from a business perspective. I think the point is marketing / smoothing the sales process. I feel much better about using SaaS products that I know I can self host if necessary, even if I'm unlikely to actually do so.
Frankly, it's just the same reason I prefer any of my tools to be open source. I don't like using proprietary programming languages or frameworks, because I can't fix things that are broken even if I want to. This remains true even though I can count the number of times I've actually done this on one hand.