Re:Discord Is Not Documentation
by roguas on Monday July 17, 2023 @06:42AM
(#36756339)
Ok, let's backtrack a bit.
If you have startup and no docs + complicated product -> discord is super easy first step. It also has a nice loop: if you see a question over and over, move it to faq, if its still repeated perhaps add better labeling/hints to your forms, if it still persists, damn maybe rethink your offering/product(or accept CS as vital part).
In the end I don't want to deal with meta stuff. I want a nice seamless product period. Discord while awkward is a good first thing that you should absolutely have - you can bootstrap it in 10 mins. (Depending on your customers ofcourse, if you are selling insurance to old folks, for obvious reasons it's not good)
If you have startup and no docs + complicated product -> discord is super easy first step. It also has a nice loop: if you see a question over and over, move it to faq, if its still repeated perhaps add better labeling/hints to your forms, if it still persists, damn maybe rethink your offering/product(or accept CS as vital part).
In the end I don't want to deal with meta stuff. I want a nice seamless product period. Discord while awkward is a good first thing that you should absolutely have - you can bootstrap it in 10 mins. (Depending on your customers ofcourse, if you are selling insurance to old folks, for obvious reasons it's not good)