Re:Discord Is Not Documentation
by kobstrtr on Sunday July 16, 2023 @12:01PM
(#36748465)
I agree, though pushing support to Discord has great benefits for startups.
It provides a great funnel for users to join the community, establish a feeling of belonging and identification with the product.
I‘d go the other way around, and fix Discord‘s documentation problem:
A chatbot that automatically answers user questions based on previous answers and the docs.
We‘re building exactly that at https://awesomeqa.xyz/ - feel free to check it out :)
It provides a great funnel for users to join the community, establish a feeling of belonging and identification with the product.
I‘d go the other way around, and fix Discord‘s documentation problem: A chatbot that automatically answers user questions based on previous answers and the docs. We‘re building exactly that at https://awesomeqa.xyz/ - feel free to check it out :)