Hey there,
I'm the "DX dude" so you were probably messaging me in the Ory Community Slack.
Very sorry about a missing response, that should not have happened! I usually take time to answer each and everyone in the community within 24 hours so apologies that I missed your message.
Ory does offer onboarding for commercial clients, for that you can set up a call in 1 click here: https://www.ory.sh/contact/ - we can kick off a guided onboarding session on the same day if you want to move fast.
A combination of both, good docs and community is where it's at tho. Big shout out to spicedb for that. The playground, documentation set me up, then I headed to the discord for more input. Got a reply and directly jumped on an intro call. That's how it should work.