Ehhh, mailgun is NOT relaying the mail.. Their MTA is accepting the message and re-publishing it via a webhook HTTP post to the mailgun user's configured webhook URL(s).
right... and if any single user's implementation has inbound mail cause outbound mail, merge variables or multiple RCPT lines will likely cause this user to be an arbitrary mail relay using that user's auth.
Essentially, vulnerability reporter is saying "hey, you've created a landmine field of open relays, which hackers only have to discover to abuse" and mailgun is saying "no we haven't, our USERS have created those"
that is why this is different from 'literally anything that accepts email.'