I've been to my local Apple Store once, and it was a great experience. I was there to trade-in two M1 Macbook Air's. No associate was available however I got one after 5 minutes and they very quickly completed the trade-ins without any questions whatsoever, and wished me a great day. No attempt to sell/upsell me a product (I told them at the beginning I was going to purchase online) and they were very friendly.