Really? I mean good on you, but I’ve never seen such an arrangement in my 30 years of working in various mega corps. Usually they end up in the hands of vendor relations, but typically in no one’s hands and the expectation is the vendor works with us through TAMs. Most companies have their vendor relationship model based around negotiated licensing agreements and software delivery, and the saas delivery model is fairly recent. At a certain scale and age these things are pretty hard to change, so things like this aren’t well accounted for. It gets more complex when we have a federated model where we have one global relationship with the vendor but teams use the saas individually. Then the email address on the account is subsumed either in some automation or onboarding process used to ensure no engineer has the ability to reset credentials unilaterally.

Your model is a smart one. It’s smart enough it tells me you’re either a small company or a newer company, or both, or a company with a rarely together vendor management team.