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A comment on InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion. Parent comment

Re:InfluxDB Cloud shuts down in Belgium; some weren't notifi... by zuppy on Monday July 10, 2023 @02:34AM (#36662825)
> So other than sending emails and hoping that they read it, there was nothing else we could do.

but there are other ways. you can put a big red popup that can only be dismissed by typing "i agree" when the customer logins, you can put the service into read only mode, even with email you can send daily reminders for the last 30 days with a subject like "your data will be deleted in 21 days", etc there are so many things that could have been done.

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Re:InfluxDB Cloud shuts down in Belgium; some weren't notifi... by FooBarWidget on Monday July 10, 2023 @05:52AM (#36664076)
What we sold was software that customers deploy locally. We don't have any of their data. But the software would stop working if their license is no longer valid, resulting in downtime. That already made people angry enough.

Now we have changed it so that the software never turns off even if license has expired (though it will continue to nag an email address). Updates also cannot be installed.

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