"The Customer Is Always Right" is Wrong

Posted by pq on Wednesday July 25, 2007 @03:20PM
from the positivesharing.com dept.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

( 4 comments | 5 points | on HN )

Re:"The Customer Is Always Right" is Wrong by brlewis on Wednesday July 25, 2007 @03:45PM (#36672)

Please cut out the PQ experiment. Of course pg gets more upvotes because many of us pay more attention to him than to random people. The voting isn't indiscriminate; you'll notice some of his comments and submissions do sit at 1.

[ Parent | on HN ]

Re:"The Customer Is Always Right" is Wrong by eposts on Wednesday July 25, 2007 @04:45PM (#36699)

Karma for PQ=0. Maybe its time to stop the experiment now.

[ Parent | on HN ]

Re:"The Customer Is Always Right" is Wrong by palish on Wednesday July 25, 2007 @04:20PM (#36691)

I had no idea what the heck you were talking about, 'til I took a closer look.. Indeed, the submitter of this article is 'pq', not 'pg'.

[ Parent | on HN ]

Re:"The Customer Is Always Right" is Wrong by edu on Wednesday July 25, 2007 @03:49PM (#36678)

At my current job they have a quite strange philosophy, which I don't share.

One one side the customer is simply a retarded who can't learn to use anything (but the managers have weird concept of usability), but at the same time the customer is always right and can decide exactly how their project should work, and how the screens must look.

So I end having a bunch of screens that must follow all the client requeriments and at same time be uber-easy to use.

[ Parent | on HN ]