Re:Why customers don't want chat bots
by JohnFen on Saturday July 08, 2023 @09:36AM
(#36644263)
> for any company large enough to outsource "tier one" support to a call center overseas, the chat bot would actually be a big improvement.
More likely, a lateral move rather than a big improvement. But you're right -- companies that outsource the support to crappy call centers are companies that barely have customer support at all.
More likely, a lateral move rather than a big improvement. But you're right -- companies that outsource the support to crappy call centers are companies that barely have customer support at all.