That’s not really what I was getting at (although it is generally true, and it is the original meaning of the phrase “the customer is always right”). My point was that advertising steers people’s opinions all the time. Better advertising would have ensured that the kids wanted the games that Sega would actually have.

Although I will also say that they must have known that a lot of kids would already want another Sonic game, so not having one at launch was a mistake. No need to steer people’s opinions if they are already in a convenient place.